Hidden Tide Essence Contact

The agreement

Terms & Conditions

Last updated: 2 June 2026

These Terms and Conditions form a binding agreement between you and Hidden Tide Essence whenever you use this website. By continuing to browse, you accept them. If any part doesn't sit right with you, please pause and reach out before going further.

1. Legal obligations

  1. Conduct. Use the site honestly and without interfering with its operation or with other visitors.
  2. Prohibited activities. No unlawful, deceptive, or harmful behaviour, and no attempts to gain unauthorised access.
  3. Content guidelines. Anything you submit should be lawful, respectful, and free of material you don't have the right to share.
  4. Age. The site is intended for adults; if you're a minor, please use it only with a guardian's involvement.

2. User responsibilities

  1. Compliance. You agree to follow the laws and regulations that apply to you when using the site.
  2. Indemnification. You agree to hold Hidden Tide Essence harmless from claims arising out of your misuse of the site.
  3. Privacy. Respect the privacy and data of others, and review our Privacy Policy.
  4. Third parties. Any dealings with external sites or services linked here are between you and them.

3. Disclaimers & limitations of liability

  1. Warranties. The site and its content are provided as-is. Scent descriptions are illustrative, and individual experience may vary.
  2. Limitation. To the extent the law allows, Hidden Tide Essence isn't liable for indirect or incidental losses arising from use of the site.
  3. Consequential damages. We exclude liability for consequential damages where permitted by applicable law.
  4. Force majeure. We aren't responsible for delays or failures caused by events beyond our reasonable control.

4. Legal information & dispute resolution

  1. Governing law. These terms are governed by the laws of Japan, where the atelier is based.
  2. Dispute resolution. We'd always prefer to resolve concerns directly and in good faith before any formal step.
  3. Severability. If one clause is found unenforceable, the rest of these terms remain in effect.
  4. Modification. We may update these terms; the current version is always the one shown here.

Questions about any clause are welcome through our Contact page.

Terms of Service (Supplementary Provisions)

Hidden Tide Essence ("we", "us", or "our") is committed to handling every visitor's information fairly and in accordance with applicable laws of Japan and the provisions set out below. These supplementary provisions clarify how we collect, use, and protect personal information and the conditions under which our website, products, and services may be used.

Information We Collect and How We Use It

We collect personal information such as your name, contact details, shipping address, and payment-related data solely for the purposes of responding to inquiries, processing and delivering orders, providing after-sales support, improving quality, and complying with legal obligations. We do not use collected information beyond these stated purposes and maintain appropriate security safeguards to protect it against unauthorized access, loss, or disclosure.

Disclosure to Third Parties

We do not disclose personal information to third parties without your consent, except as required by law. Where we outsource delivery, payment processing, or similar functions, we exercise appropriate supervision over our contractors. You may request access to, correction of, suspension of use of, or deletion of your personal information at any time by contacting us using the details below.

Cookies and Analytics

This website may use cookies and similar technologies to enhance usability and understand how the site is used. You can disable cookies through your browser settings, although some features may then become unavailable. We do not use cookies to identify individuals beyond the operation of this site.

Disclaimer and Governing Law

While we strive to keep the information on this site accurate, we make no warranty as to its completeness or usefulness. Except in cases of our intentional misconduct or gross negligence, we accept no liability for damages arising from use of this site. These provisions are governed by the laws of Japan, and any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered location as the court of first instance.

Contact

For questions regarding these provisions, please contact us:
Business name: Hidden Tide Essence
Address: Omorinishi 3-11-16, Ota City, Tokyo 143-0015, Japan
Phone: +81 3-3768-5794
Email: info@hiddentideessence.com
These provisions may be revised without prior notice; revised provisions take effect once posted on this page.