Your data, handled gently
Privacy Policy
Last updated: 2 June 2026
Hidden Tide Essence is a small fragrance atelier, and we treat your information the way we'd want our own treated — carefully, and no more than necessary. This policy explains what we collect, why, and the choices you keep at every step.
In plain terms: you can browse freely, we collect very little, and we never sell what you share with us.
1. What we collect and how
- • Details you give us: your name, email address and the contents of any message sent through our contact form.
- • Information gathered automatically: basic, non-identifying signals such as which pages were viewed, collected only where you've allowed analytics cookies.
- • Cookie preferences: your consent choices, stored locally in your own browser so the site remembers them.
- • Lawful basis: we rely on your consent for optional cookies, and on our legitimate interest in replying when you contact us.
- • Retention: messages are kept only as long as needed to help you, then removed during routine reviews.
2. How your information is used
- • To read and reply to the notes you send us.
- • To understand, in broad strokes, how the site is used so we can make it calmer and clearer.
- • We do not run an email marketing list, and we don't send promotional messages unless you've specifically asked us to.
- • Third parties: limited analytics providers may process anonymous usage data on our behalf. We never sell or trade your personal details.
3. How your information is protected
- • Data is transmitted over encrypted connections and stored with reasonable safeguards.
- • Access is kept to the handful of people who genuinely need it to respond to you.
- • We review what we hold from time to time and clear out what's no longer needed.
- • Should a breach ever affect you, we will let you know promptly and act to limit any harm.
4. Your rights
Depending on where you live, you may have some or all of the following rights over your personal data:
- • The right to access a copy of the data we hold about you.
- • The right to have inaccurate details corrected, or your data erased.
- • The right to receive your data in a portable form.
- • The right to object to, or restrict, certain processing.
To exercise any of these, simply reach out through our Contact page and we'll take it from there.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features.
- • Disable cookies through your browser settings (see our Cookie Policy for more details).
- • Contact us directly to request the deletion of any previously shared personal data.
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly.
This policy may be updated as our practices evolve. Any changes will appear on this page with a revised date above.
Privacy Policy (Supplementary Provisions)
Hidden Tide Essence ("we", "us", or "our") is committed to handling every visitor's information fairly and in accordance with applicable laws of Japan and the provisions set out below. These supplementary provisions clarify how we collect, use, and protect personal information and the conditions under which our website, products, and services may be used.
Information We Collect and How We Use It
We collect personal information such as your name, contact details, shipping address, and payment-related data solely for the purposes of responding to inquiries, processing and delivering orders, providing after-sales support, improving quality, and complying with legal obligations. We do not use collected information beyond these stated purposes and maintain appropriate security safeguards to protect it against unauthorized access, loss, or disclosure.
Disclosure to Third Parties
We do not disclose personal information to third parties without your consent, except as required by law. Where we outsource delivery, payment processing, or similar functions, we exercise appropriate supervision over our contractors. You may request access to, correction of, suspension of use of, or deletion of your personal information at any time by contacting us using the details below.
Cookies and Analytics
This website may use cookies and similar technologies to enhance usability and understand how the site is used. You can disable cookies through your browser settings, although some features may then become unavailable. We do not use cookies to identify individuals beyond the operation of this site.
Disclaimer and Governing Law
While we strive to keep the information on this site accurate, we make no warranty as to its completeness or usefulness. Except in cases of our intentional misconduct or gross negligence, we accept no liability for damages arising from use of this site. These provisions are governed by the laws of Japan, and any dispute shall be subject to the exclusive jurisdiction of the court having jurisdiction over our registered location as the court of first instance.
Contact
For questions regarding these provisions, please contact us:
Business name: Hidden Tide Essence
Address: Omorinishi 3-11-16, Ota City, Tokyo 143-0015, Japan
Phone: +81 3-3768-5794
Email: info@hiddentideessence.com
These provisions may be revised without prior notice; revised provisions take effect once posted on this page.